1. Eligibility for Refund
To be eligible for a refund, your item must meet the following criteria:
Must be returned within 30 days from the date of delivery.
The item must be unused, in the same condition that you received it, and in the original packaging.
Proof of purchase (order number or receipt) must be provided.
Non-refundable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
2. How to Request a Refund
To initiate a return or refund request, please follow these steps:
Contact our Customer Support team at [email address] or through our website’s support section.
Provide your order number, product details, and reason for the refund.
Once your request is approved, we will provide you with instructions on how to return the item.
3. Refund Process
Once we receive the returned item, it will be inspected, and you’ll be notified of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a certain number of days (usually 5-10 business days, depending on your payment provider).
Shipping charges are non-refundable.
4. Exchanges
We do not offer direct exchanges. If you would like a different size, color, or item, please follow the refund process and place a new order.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or refund based on your preference.
